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In most cases, we ask you to enable around a couple of hours, however in many situations we take action much sooner.

I’ve chosen house distribution, do i must signal for my package?

You will have to be in in your selected distribution date to sign for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it to a neighbour. Or if that does not work, we’ll keep a card to get in touch and organize a far more time that is convenient.

Exactly exactly How can I understand whenever my package shall be delivered?

In the early early early morning your QuickStart pack is born to be delivered, your Yodel courier provides you with an approximated delivery that is 2-hour via e-mail and/or SMS message. Please keep in mind the distribution screen is an estimate and can’t be guaranteed in full.

Just how long does the installation just take?

In most cases, we ask you to enable around couple of hours, however in many cases we accomplish it much sooner.

Do i must signal for the gear?

Yes, however, if you’re maybe not available, some body aged 18 or higher can alternatively.

Let’s say We have difficulty with QuickStart self-installation?

We’ve a devoted group to troubleshoot and show you through each step of the process for the set-up. If it is perhaps not effective we shall deliver an engineer out to you at the earliest opportunity, totally free.

Will you need to dig up my yard or driveway?

It depends in your home. If Virgin Media solutions have now been set up formerly, it’s likely that people won’t need to. Or even, we might should do an amount that is small of so that you can bring our community for you.

We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.

My driveway has provided access, performs this matter?

Yes, we shall require you to offer us with a few of one’s neighbors’ details (name, target, cell phone number and current email address) in the event that we need to do some digging so we can get permission from them.

Are you going to need to drill through the walls of my home?

If Virgin Media solutions have actuallyn’t been installed into the property before, we may need to do smaller amounts of drilling to be able to feed our cable in to the building. If you should be not sure, we are able to organize a pre-install engineer trip to check out and discuss this with you ahead of time.

Do i want a satellite meal in the property?

No, all our services drop our special cable, which means your television does not get disrupted by inclement weather.

I’ve had Virgin before nevertheless the cable happens to be cut, is the fact that an issue?

Maybe perhaps perhaps Not after all you won’t be able to use our QuickStart self-install service– it just means. We’ll arrange for starters of our designers in the future and set everything up for you personally alternatively.

Our service promise Our service vow

Our service promise Our service vow

Unlimited Data Boost

That is entitled to a data boost that is unlimited?

All Oomph bundle iLove sign up clients whom encounter a broadband fault causing a loss that is total of.

Exactly just How SIMs that are many eligible for the information boost?

All SIMs which you have actually on your own Oomph account are eligible for a limitless data boost.

The length of time does my information boost last?

An data that is unlimited persists for a week.

In cases where a fault is certainly not fixed in a week, can I qualify to get another limitless information boost?

Yes. Around 96% of broadband faults are solved within a week. However, if for just about any reason a professional hasn’t had the opportunity to eliminate the matter, a boost that is additional be put into the account upon demand.

Next Day Engineer

That is entitled to a overnight engineer?

You aren’t the Ultimate Oomph bundle is qualified to receive the solution.

Whenever do i have to contact Virgin Media to make certain a overnight appointment is available?

Call before 7pm Monday to Friday for a following day appointment. In the event that you turn to Saturday, the engineer will likely to be scheduled when it comes to after Monday.

Which time slots can be obtained?

There are two main, 8am-12pm or 12pm-4pm.

Am we eligible to settlement if we cannot book a overnight engineer?

Sporadically, inclement weather or disease may produce unavoidable circumstances, so our following day engineer just isn’t section of our automated settlement scheme. But 99% of that time period, an engineer may be to you the overnight.

Can I will have an engineer delivered for many faults?

We’ll constantly attempt to fix any issues instantly, but if it is not at all something we are able to resolve remotely, we’ll send an engineer.